Resources
Warranty Note
Use the Warranty Note to record what was supplied or machined, which cutter and coating were involved, and what failed first if there is a dispute later. It suits router bits, coated tooling, and CNC cutting work where wear, breakage, edge finish, or setup conditions need to be traced against the job record.
How Warranty Note applies to tooling jobs
The Warranty Note explains what applies to tooling, coatings, and machine work, and what information must be kept with the job. It gives customers and workshop staff a single record to check if there is a problem later.
Begin with the workpiece and machine details that matter on the day, such as MDF, birch ply, perspex, aluminium, spindle speed, feed rate, and depth per pass. In South African workshops, dust levels, power interruptions, and transport between Johannesburg, Durban, and Cape Town can change storage condition and tool performance, so those notes belong on the form as well.
Include clear photos from before the run and after the fault shows up, especially the cutting edge, collet, holder, and the part finish. Keep the Warranty Note with the job card or digital folder so workshop staff can compare the actual setup against the reported problem instead of relying on memory.
Records that support a claim
A complete note should identify the bit diameter, coating type, machine used, material batch, and the stage where trouble started. That gives one reference point for checking chipped edges, coating wear, burning, chatter marks, or dimensional drift without mixing up separate jobs.
Attach the Warranty Note to the related job paperwork before any inspection starts, and make sure the photos match the tool and material listed on the page. When sending it through the contact form, include purchase timing or machining date, plus a short description of what failed on the tool or on the cut.
- Tool size, coating, and batch listed
- Photos of setup and failed area
- Purchase date or job timing recorded
Checks for local workshop conditions
Storage and handling matter when tooling moves between inland and coastal sites. Humidity near Durban, dry dust around Gauteng, and long courier trips can affect corrosion, packaging condition, and the state of the cutting edge before the next run even starts.
Add notes on collet cleanliness, spindle runout, extraction performance, and whether the machine stopped during load-shedding or restart checks. Those details often explain why one tool burns board, chips laminate, or leaves a rough aluminium edge while another of the same size performs normally.
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What to capture on the form
Submit the Warranty Note with photos, purchase or job timing, and what has already failed on the tool or cut. Keep the subject line truthful.
Write down the material thickness, cut direction, number of parts, and any test pass completed before full production. If a customer returns a tool or questions a machining result, the Warranty Note should sit alongside the tooling list and project file as the single record for review.